Best refund policy for a SaaS company?

Prompted by a Quora post, let me describe what our experiences is at Dream Conception.

Publicly we tell our customers that we will refund the last 30 days as well. However, with seriously disgruntled customers we just refund the amount they feel they have paid unfairly for. That reputation of fairness and openness is worth much more, than the little money we gain by withholding the money. In our experience, customers rarely ask for more than they feel is fair, and we wish to take the side of the customer.

I don’t believe that a hardline approach such as “never more than 30 days refund” is right for customer support. It needs to be based on each individual case, and the 30 days should only be used as a guideline. Not as a rule.

In a SaaS company, a refund shouldn’t matter to the company. If it does, most likely there is more serious underlying problems.

“Entrepreneurs can change the world”

We found this great video of what it means to be an entrepreneur, and think it’s excellent to somewhat describe the energy and passion that runs in entrepreneurs veins. Enjoy!

The start-up of an organization

From creating an idea to actually having an up and running project can be a long process. At Dream Conception, we’ve been working extremely hard to get this up and running. From the first meetings of conceiving an idea, to building the concept, and actually having all product information ready, with projects in the pipeline, to a fully functioning running organization.

We are proud to present our work here and offer a glimpse of what we’ve been going through. First off, we have treated building Dream Conception as any other project in this organization. There is no difference at all in creating the contracts, making work plans, keeping deadlines, and holding periodic meetings. This is crucial to our product, since we have hands-on experience with any issues that may exist.